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Terms and Conditions

1. Introduction


These Terms & Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, please refrain from using our services.


2. Company Information


The ValleRuan Olive Oil Company Ltd is a Cornwall-based producer of premium extra virgin olive oil. We specialise in small-batch, high-quality olive oil, harvested and pressed using traditional methods.

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  • Registered Business Name: The ValleRuan Olive Oil Company Ltd

  • Registered Address: The ValleRuan Olive Oil Company Ltd, Robin Hill, Ruanlanihorne, Truro Cornwall TR2 5NX

  • Contact Email: info@valleruan.com

  • Contact Phone: 07368 245430
     

3. Product Information


Our olive oil is produced in small batches and is subject to availability. While we strive for accuracy in product descriptions, there may be slight variations due to the nature of agricultural products.


4. Ordering & Payments

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  • All prices listed on our website are in GBP and include applicable VAT unless otherwise stated.

  • Orders must be paid in full at checkout via our secure payment gateway.

  • We reserve the right to cancel any order due to pricing errors or stock limitations.

  • Pre-orders for our 2025 harvest will be processed in advance, with shipping commencing once the product is available.

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5. Delivery & Shipping

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  • We ship globally. 

  • Orders are typically dispatched within 7 working days of purchase.

  • Shipping times may vary based on location and courier services.

  • We are not responsible for delays caused by third-party couriers, customs, or unforeseen circumstances.

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6. Returns & Refunds


Due to the perishable nature of our products, we do not accept returns unless the item arrives damaged or incorrect. If there is an issue with your order:

  • Contact us within 2 days of delivery with your order number and photographic evidence.

  • We will assess the issue and may offer a replacement or refund at our discretion.

  • Refunds will be issued to the original payment method within 7 working days.

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7. Site Visits to Our Groves


We welcome visitors to our olive groves for pre-arranged tours and tastings. By booking a visit, you agree to the following:

  • Visits must be booked in advance via our website.

  • All visitors must adhere to safety guidelines provided on-site.

  • While we carry comprehensive liability insurance, visitors participate at their own risk.

  • We are not responsible for any personal injury, loss, or damage incurred during a visit, except where covered by our insurance.

  • Visitors must respect our property, staff, and the natural environment.

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8. Limitation of Liability

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  • Our liability for any claim arising from the use of our products or services is strictly limited to the value of the product purchased.

  • We do not accept responsibility for any indirect, incidental, or consequential damages resulting from the use of our website, products, or site visits.

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9. Intellectual Property


All content on this website, including images, text, branding, and product descriptions, is the property of The ValleRuan Olive Oil Company Ltd and may not be used or reproduced without our written consent.


10. Privacy Policy


We respect your privacy and comply with UK GDPR regulations. Please review our [Privacy Policy] for details on how we collect, store, and use your data.


11. Governing Law & Disputes


These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from their application shall be resolved in the courts of [Jurisdiction – e.g., Cornwall, UK].


12. Changes to Terms & Conditions


We reserve the right to update these Terms & Conditions at any time. Continued use of our website and services constitutes acceptance of any changes.

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